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Customer Care and Retention

NCB’s Customer Care and Retention Programs are built around one fundamental building block….Relationship Management. NCB’s Relationship Management Program (RMP) is a customized program that promotes customer satisfaction and customer retention. Whether a first or third-party program, our highly skilled representatives are trained to uphold and support the very values each individual client represents. Although Customer Care Programs vary greatly from one organization to the next, the one constant theme that has remained true is each organization's need to develop and maintain the relationships and connection that they have with their customers. Our ability to create immediate rapport and individualized relationships with customers allows for significant improvement to customer satisfaction.

  • Outbound and inbound calling campaigns
  • Experience handling customer care inquiries
    • Billing questions
    • Product inquiries
    • Service issues
    • Complaint resolution
  • Welcome calls
  • Surveying/Market Research
For further information on NCB and their services, call
1-800-828-1110 or visit www.ncbi.com
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