EDUCATIONAL DEBT RECOVERY
In today’s difficult economic landscape, a higher number of students are encountering more difficulty in keeping their financial commitment and responsibility with the repayment of their student loans. As such, NCB understands the unique relationship between a student and an institution of higher education. NCB’s custom tailored approach provides a flexible workflow and data management platform in order to maximize recoveries for institutions of all sizes while protecting their professional image and brand to their respective peers, students and alumni.
At NCB, we begin by uncovering each client’s specific needs and develop a program that will enable them to meet or exceed their business goals and objectives. Our Portfolio Performance Management (PPM) model is a process developed to allow NCB to create adaptive, scalable solutions that ensure maximum portfolio performance. Inventory management, a solid collection strategy, top-tier collection tools, aggressive incentive plans and comprehensive training programs further support our PPM model.
- CUSTOMIZED PORTFOLIO EVALUATION
With over two decades of successful Accounts Receivable Management experience, NCB takes considerable pride in our ability to thoroughly review and analyze each of our clients’ specific portfolios. Once completed, NCB is able to align our clients overall objectives with our recommended strategic collection intervention.
- PRE-COLLECTION SERVICES / LETTER SERVICE
Creating a renewed sense of urgency through carefully worded letters in conjunction with timely mailing campaigns often assists colleges and universities in increasing response rates of students who show early signs of falling delinquent. NCB’s Pre-Collection services are modified in order to resolve and/or bring current their outstanding debt prior to further collection efforts commencing.
- POST DEFAULT COLLECTION SERVICE
NCB’s specialized third-party collection program utilizes proprietary collection systems, account segmentation models, account scoring models and skill-based routing techniques in order to increase cash flow and maximize liquidation rates.
- COHORT DEFAULT MANAGEMENT
NCB understands the critical nature and importance for colleges and universities to manage and maintain a low “cohort default” rate for the Federal Perkins Loan Program. Preserving a low rate helps ensure that fundable dollars are available to future students. NCB’s specialized Cohort Default Prevention “CDP” program assists colleges and universities in identifying “At Risk” borrowers sooner in delinquency in order to quickly bring more account balances current. NCB’s experienced collection force will utilize the administrative resolutions that is at their disposal, including consolidation, deferment, forbearance, or cancellation.
KEY ADVANTAGES TO NCB’S NATIONAL STUDENT LOAN COLLECTION SOLUTIONS...
- Highly Skilled & Tenured Student Loan Collectors
- Specialized & Custom Tailored Calling Strategies Aligned to Meet Your Goals & Objectives
- Flexible Fee Rates
- Dedicated “Client” Liaisons
- Advanced Technology & Skip Tracing Resources
- Real-Time Reporting
- Streamlined Back Office & Remittance Process
- Litigation Management