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Marcelo A. Aita

Marcelo A. Aita
President and CEO

More than 20 years of experience in financial services. Formerly with HSBC in various senior roles including call center operations, global resourcing, and finance. Focus on performance management, brand value, and employee engagement. (read more)

Ralph Liberio

Ralph Liberio
Chief Operating Officer

Over 22 years of ARM and call center experience. Responsible for all aspects of operations. Instrumental in driving client performance, work standards, and company policies. Responsible for partnerships and continues to strategically plan and drive consistent staff performance. Anticipates and recognizes the need for employee coaching and implements principles that continue to facilitate portfolio performance and client satisfaction.
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Andrew J. Blady

Andrew J. Blady
General Counsel

Oversees all legal and compliance matters related to contracts and operations. Formerly a partner in the law firm of Eastburn and Gray, P.C. Diverse background including consumer and agency collections, business law, civil litigation, and employment law. (read more)

James Lasala

James Lasala
Chief Financial Officer

More than 20 years of experience in the ARM and call center industry. Responsible for all finance and accounting functions at NCB and NACC. Focus on transaction processing and internal controls.

Joe Kimsal

Joe Kimsal
SVP Collections & Collector Development

Nearly 30 years of ARM operations and leadership experience. Responsible for talent and skill development across the organization. Designing training modules to improve collection effectiveness and compliance in today's demanding environment.

Paul Paleo

Paul Paleo
SVP Performance Management and Analytics

More than 30 years of ARM operations experience. Responsible for skills-based-routing, inventory management, portfolio performance, agent/representative performance analytics, and client forecasting.

 

  Financial
  Retail
  Education
  Commercial B2B
  Insurance
  Government
  Healthcare
  Customer Acquisition
  Customer Care & Retention
  Product Support
  Back Office Outsourcing
  Portfolio Acquisitions
   
For further information on NCB and their services, call
1-800-828-1110 or visit www.ncbi.com
   
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