NCB's Product Support services are designed to increase customer retention and improve customer loyalty. At NCB, our skilled representatives are trained on our “customer first” approach. This approach requires our representatives to spend more time listening so that they can fully understand the situation and then respond in a fashion that allows for a “One Call Resolution”. Being able to proactively listen and provide solid feedback allows for both an expedited resolution while increasing customer satisfaction.
NCB’s Product Support Programs:
- Help Desk Operations
- Product Warranty Information
- Product Recall
- Product Support Upgrades