The Consumer Relations Consortium Welcomes New Members
October 29, 2014
The Consumer Relations Consortium (http://www.crconsortium.org) (CRC) today
announced the addition of three new member companies: Northland Group, ARS National, and
The CBE Group.
The CRC is a membership group for larger market participants in the debt collection industry
(defined by the Consumer Financial Protection Bureau as those firms with $10M or more in
annual revenue from collection activity). The fundamental mission of the CRC is to approach
industry and regulatory change by building relationships and engaging in meaningful dialogue
with consumer advocacy groups and regulators.
Over the past 12+ months, the CRC has done just that. Quietly, in the background, members
have been meeting repeatedly with a half dozen consumer groups and discussing the details of
the thorniest issues raised in the CFPB’s Advance Notice of Proposed Rulemaking – and
offering regulators the benefit of hearing the back and forth dialogue in real time.
Founding member Marcelo Aita, President & CEO of NCB Management Group, offered “From
the beginning, we expressed our willingness to listen to the consumer groups’ concerns, and to
explore a range of reasonable solutions. This openness has led them to learn in much greater
detail the way legitimate collection agencies operate and the challenges we face in serving
consumers in today’s environment.”
Lance Black, President of new member Northland Group, commented “We’ve been watching
the CRC’s development over the past year and have been impressed with their quiet yet
effective approach. We look forward to actively participating in the process and contributing to
the value a group like this can provide to the industry.”
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