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NCB Management Services, Inc. Announces the Selection and integration of CallMiner Speech Analytics into its Collection and Compliance Management System
insideARM.com January 21, 2020
TREVOSE, Pa. -- NCB Management Services, Inc. (NCB), a leader in both the debt collection and debt buying industries announced
today that they have executed an agreement with CallMiner, Inc., to purchase and implement CallMiner’s Eureka
Speech Analytics Platform with NCB’s proprietary account management and Compliance Management Systems.
Ralph Liberio, President and CEO commented on this partnership, stating: “By NCB joining forces with
CallMiner, who is an industry-leading and respected speech analytics organization, we will further
strengthen NCB’s commitment to ensure that we continue to meet and exceed the high standards that
we have set for ourselves with regards to both regulatory compliance and providing a
customer-centric interaction across our organization.”
NCB’s Chief Compliance Officer Joe Kimsal commented “CallMiner is a significant enhancement to our
already robust Compliance Management System (CMS) capability and we are extremely excited to
incorporate speech analytics into our QA process.”
About NCB Management Services, Inc.
NCB Management Services, Inc., established in 1994, is headquartered in the Philadelphia area with
satellite offices in Jacksonville, FL. Sioux Falls, SD and Lincoln, NE. NCB is a recognized Accounts
Receivable Management (ARM) industry leader as well as a nationally respected debt buyer. The company
is partially owned by its employees through an Employee Stock Ownership Plan (ESOP). The NCB ESOP is a
company-funded defined contribution retirement plan established in 2014 for the benefit of NCB
CallMiner transforms interactions to drive positive experiences and profound business improvement.
Uniting with our customers and partners, we provide trusted intelligence through our best in class
platform. This multi-channel cross-journey intelligence helps our customers improve business performance
across customer experience, employee performance, compliance, security, fraud, and interaction automation.
Highlighted by multiple customer achievement awards, CallMiner is recognized as a
leader in the speech analytics industry by third party analysts.