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ARM Executives Launch Group to Represent Larger Market Participants
in Debt Collection
insideARM.com October 14, 2013
A group of prominent ARM leaders Monday announced the launch of a group, the
Consumer Relations Consortium (“CRC”), to represent the interests of Large
Market Participants in the debt collection industry.
The group was formed by a group of industry executives who believe that a reasonable
and knowledgeable voice is needed to address both issues and solutions in the
“We firmly believe that communication – ‘relations’ – is the key to respectful
resolution of a consumer’s financial situation,” said steering committee member
Timothy Bauer, CEO of Integrity Solution Services.
The mission of the CRC is to collaborate with regulatory agencies to affect change
resulting in industry reform that not only provides the best level of service
to consumers but also ensures the critical role collections plays in the
economic cycle survives, and allows product and service providers to continue
to make affordable credit available to the Consumer.
We want to collect the right debt, from the right consumer, the right way.
The CRC brings a unique approach to the marketplace by proactively engaging with
consumer advocacy groups to bridge the gap of understanding and expectations
often present between consumers and collectors.
Steering committee member Marcelo Aita, CEO of NCB Management Services, Inc. said,
“We believe that there is a true common interest among all constituents in the
debt collection space; our work will yield solutions to issues that impact the
ultimate stakeholder, the Consumer.”
The founding member organizations of the CRC have a considerable impact in the debt
collection space. Collectively, these members:
* serve the largest financial institutions and consumer lenders in the country
* service every major asset class in the industry including: credit cards, student loans,
mortgages, auto loans, unsecured personal loans, healthcare, telecom, and utilities
* initiate millions of communications to consumers every month
More than a dozen of the largest debt collection agencies have already joined the
Every stakeholder in the debt collection space has their own special interests.
The CRC is a unique assembly of leaders that have a passion for fair,
respectful, and progressive collaboration to address what is not working, and
dispel misconceptions that persist in the debt collections space. We believe
communication is the foundation for reform and ultimately success.
The group is led by a Steering Committee which includes:
Tim Bauer – CEO, Integrity Solution Services, Inc.
Marcelo Aita – President & CEO, NCB Management Services, Inc.
Susan Giordano – VP Compliance & Risk Management – EOS CCA
Stephanie Eidelman – President & CEO, insideARM LLC